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Mandyv12's avatar
Mandyv12
Contributing User
2 years ago

Bank Feeds - Splitting Cash and Cheques into 2 deposits

I have spent 1/2 hour waiting on the phone for my call to be answered, before hanging up and opening an online Chat.  2 1/2 hours later, there is no resolution.   Very Poor Service!!   Depost Amoun...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Mandyv12 

Thanks for your patience. 

Since the bank feed transactions come as 2 separate deposits for it to match your transactions on the system we need to record these transactions as 2 separate transactions. If they are just one deposit under the bank feed then we could create a bank deposit. 

 

If you need further assistance feel free to reply to this thread. 

 

Cheers 

Genreve

Mandyv12's avatar
Mandyv12
Contributing User
2 years ago

Hi Genreve,

 

As I have said and provided images, I fill out 1 bank deposit slip, that may consist of cheques and cash.  The bank records as follows;

Cash $100, Cheques $100 = Total Credit Amount $200

 

It is not the bank who splits it, and I definately do not split it in MYOB, so not sure how to fix, but very annoying and only just started happening, rendering bank feeds useless for these transactions.  Why are the bank feeds coming through as 2 deposits, when at the bank it is recorded as 1 transaction?  Is it a setting/preference in MYOB?  As I said despite all my time the other day, nobody seems to know the answer.  Can you please advise further how to rectify this.

Thanks,

Mandy

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