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Mandyv12's avatar
Mandyv12
Contributing User
2 years ago

Bank Feeds - Splitting Cash and Cheques into 2 deposits

I have spent 1/2 hour waiting on the phone for my call to be answered, before hanging up and opening an online Chat.  2 1/2 hours later, there is no resolution.   Very Poor Service!!   Depost Amoun...
Mandyv12's avatar
Mandyv12
Contributing User
2 years ago

Hi Genreve,

 

As I have said and provided images, I fill out 1 bank deposit slip, that may consist of cheques and cash.  The bank records as follows;

Cash $100, Cheques $100 = Total Credit Amount $200

 

It is not the bank who splits it, and I definately do not split it in MYOB, so not sure how to fix, but very annoying and only just started happening, rendering bank feeds useless for these transactions.  Why are the bank feeds coming through as 2 deposits, when at the bank it is recorded as 1 transaction?  Is it a setting/preference in MYOB?  As I said despite all my time the other day, nobody seems to know the answer.  Can you please advise further how to rectify this.

Thanks,

Mandy

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Mandyv12 

Thank you for the response. 

The Bank Feeds just receives information from the bank and just reflects bank statement transactions, most likely your bank statement will also show 2 different transactions instead of one. since this is a reflection of the bank statement transactions. 

 

There is no setting to change the bank feeds and by default it copies the information from the bank. If in any case when you check your bank statement and it does not have 2 different transactions for that deposit please send me a private message that contains a screenshot of the bank statement and we will assist further.

 

Cheers 

Genreve

  • Mandyv12's avatar
    Mandyv12
    Contributing User
    2 years ago

    Hi Genreve,

     

    I have put those images in my original post.  I also supplied those images during my online chat.  I tried to do a private message and wouldn't work.  The bank statement shows just 1 transaction.  

     

    Please assist further.

     

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Mandyv12 

      Thanks for responding. 

      My apologies, Could you please try again to send me a private message containing your 

      • Serial number
      • Full name and email address
      • Company name
      • Company File ID (Help> About MYOB AccountRight)
      • Last 4 digits of the bank account 
      • Screenshot of the actual bank statement

      For me to further assistance. 

      Thanks for your patience.

       

      Genreve.

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