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Margriet's avatar
Margriet
Experienced User
6 months ago
Solved

Bank feeds in AccountRight

Hi, I have just started to use bank feeds. Seems to work ok but I have a couple of questions. There is no option to select from my list of existing recurring transactions, it looks like I have to s...
Bank feeds
  • Shella_A's avatar
    Shella_A
    6 months ago

    Hi Margriet,

     

    Bank feeds in MYOB only import transactions from the date your registration begins. Any credit card transactions that happened before bank feeds were activated can't be automatically recovered or imported. If you can't convert earlier statements into a supported format like QIF or OFX, you'll need to manually enter those previous transactions to bring your account up to date. You can check this link about bank reconciliation for the guide.

     

     

    Cheers,
    Shella

Margriet's avatar
Margriet
Experienced User
6 months ago

Hi Sheila_A,

Thank you, that is sorted. Can you please also let me know how to bring my credit card account up to date, as I have no facility to convert statements from before bank feed started from PDF to QIF or OFX format. Do I have to enter transactions one by one?

Regards,

Margriet

Shella_A's avatar
Shella_A
MYOB Moderator
6 months ago

Hi Margriet,

 

Bank feeds in MYOB only import transactions from the date your registration begins. Any credit card transactions that happened before bank feeds were activated can't be automatically recovered or imported. If you can't convert earlier statements into a supported format like QIF or OFX, you'll need to manually enter those previous transactions to bring your account up to date. You can check this link about bank reconciliation for the guide.

 

 

Cheers,
Shella

  • Margriet's avatar
    Margriet
    Experienced User
    5 months ago

    Hi Sheila,

     

    How do I solve this bank feed problem:

    Two invoices from creditor $1481.20 and $246.10 total 1727.30 paid in one remittance.

    Through internet banking paid as the two separate amounts (creditor's request).

    Bank statement and calculated balance match

    Bank feed does not recognise the transaction so I cannot clear the screen.

    The only option seems to be to delete the payment from the "pay bills" screen, but that would leave the two invoices showing "unpaid".

    Help please.

     

    Thanks,

    Margriet

     

     

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      5 months ago

      Hey Margriet,

       

      Thanks for laying out all the details. It’s a curly one when the bank feed won’t budge, especially with split payments and everything matching in your records. To help you with this, here's a link for matching bank feed transactions. If this doesn’t quite sort out your concern, or your screen still refuses to clear, it’s probably a good shout to reach out to our team. This way, they can dive deeper and get it working the way you need. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

       

      Cheers,

      Doreen

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