Bank feeds not received since 10 July

Hi SSpencer,

I'm sorry to hear you're having trouble with the bank feed. I’ve checked our latest incident updates and I’m not seeing a current ANZ-wide bank feeds issue listed. Could you please try the following steps?
 

Go to the Banking command centre.

Select Bank Feeds.

Click the Get Bank Transactions button to refresh the feed.
 

Also, try changing the display transactions filter to Hidden and then back to Current, as that sometimes does the trick. If the transactions are still delayed after this, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into your account and help you in resolving this.

Regards,
Earl

Hi Earl,

Many thanks for your suggestions. I have closed MYOB, logged back in again, refreshed the feed and changed the Display Transactions from Current to Hidden and back again and still no feeds coming through.

I will need to leave to my colleagues to attempt the next suggestions tomorrow. 

'Kind regards

Hey SSpencer​ 

If you are still missing bank feed transactions, please raise a case from your My Account dashboard to have the data sent to your file. Make sure to include the bank feed account that's affected and the date range of transactions that are missing.