I Have posted before on this and tried ringing MYOB, Sorry dont have an hour wait time.MYOB have fixed once last year now again duplicate transactions on bank feeds in January.

our bank feeds have been duplicated as well 3/3/2022 hide not an optionwhen it appears to affect general ledger and pay more tax or gst then we have a problem as quotes were counted as income yearrs before how about lowering your product cost $120. 00 a month is getting silly for that you want 1st grade attention with few errors. Brillant customer service, no wait times, quick fixes your old desktop version was faster. your online version is slow when you are entering large amounts of data and with multiple screens. if i wanted an online version i would have gone with zero but i choose myob because it was offline........... and private with no file coruptions.

Hi sledge, BayBags, Thanks for your posts. If you have duplicates between the 1/12/21-11/12/21 our teams have advised to hide these bankfeed transactions, further communication on this will go out on this topic.

HiI also have duplicate bank feeds from 02-12-2021 - 10-12-2021 but they only appeared today when I clicked on get bank transactions. I have 9 transactions duplicated during this period. If I hide these will it affect anything or will MYOB make them disappear (like they made them appear!) Same as above, I dont have 2 hrs to wait on phone or 3 weeks to wait for email response. Hoping to get some answers again soon.Thank you and regards, Small business operator

Hi Melisa, That is not true. Just hiding transaction is ok if they are not automatically matched. Because they are automatically matched, the amounts are doubled up in the general ledger. I only figured this out that there is something wrong when I was filing my GST return and it was way over what I expected. This is a quite a big problem. You really need to take it seriously and understand the impact this is having on businesses. And address it urgently before 31 of March - end of year.

What if you have reconciled up to 31 of January 2022. And prepared your GST return on the 27th thinking all is good and sent it out on the 28th of Feb 2022?. I understand what you are saying. I have to fix it myself. But you have to realise that this issue is not just about hiding bank feeds. If you rely on a system, especially an accounting system - I think is vital for running of a business, if it is unreliable, you are vulnerable. I have stopped using Online as it allocate payments to all sorts of invoices without asking. You product has not lived up to it and you making it a simple just hide the transactions and don't really address the issue. Can I trust this will not happen again?. Yes I am on a rant. Paid MYOB for over 20year (its been great) and now I am thinking of moving on, Anyway you have a good day Tracey. I am not upset with you.

Bank feeds still duplicating and no response from MYOB

32 Replies

Replies have been turned off for this discussion

jackieA
Cover User
3 years ago
Hi
I also have duplicate bank feeds from 02-12-2021 - 10-12-2021 but they only appeared today when I clicked on get bank transactions. I have 9 transactions duplicated during this period. If I hide these will it affect anything or will MYOB make them disappear (like they made them appear!)

Same as above, I dont have 2 hrs to wait on phone or 3 weeks to wait for email response.

Hoping to get some answers again soon.
Thank you and regards,
Small business operator
- flid
  Experienced Cover User
  3 years ago
  our bank feeds have been duplicated as well 3/3/2022 hide not an option
  when it appears to affect general ledger and pay more tax or gst then we have a problem as quotes were counted as income yearrs before
  
  how about lowering your product cost $120. 00 a month is getting silly for that you want 1st grade attention with few errors. Brillant customer service, no wait times, quick fixes
  your old desktop version was faster. your online version is slow when you are entering large amounts of data and with multiple screens.
  if i wanted an online version i would have gone with zero but i choose myob because it was offline........... and private with no file coruptions.
  - IanChait
    Ultimate Partner
    3 years ago
    Hi flid
    
    You may be eligible for a months free subscription under the Bank Feeds Guarantee.
- Melisa_D
  Former Staff
  3 years ago
  Hi jackieA,
  
  Thanks for your post. You will need to hide these duplicate transactions, it's only the AccountRight transactions that are included in reports, balances and the reconcile accounts window, as such, hiding the bank feeds won't have any affect on your business data.
  - Sepali1
    Experienced Cover User
    3 years ago
    Hi Melisa, That is not true. Just hiding transaction is ok if they are not automatically matched. Because they are automatically matched, the amounts are doubled up in the general ledger.
    
    I only figured this out that there is something wrong when I was filing my GST return and it was way over what I expected.
    
    This is a quite a big problem. You really need to take it seriously and understand the impact this is having on businesses. And address it urgently before 31 of March - end of year.
Wookie
Experienced Cover User
3 years ago
Yes I have exactly the same problem. Additionally, I've got line items in my bank that have vanised on the reconciliation page, but still showing in the ledger. I read on the site a few weeks ago not to delete the double entries as they were being looked at by MYOB but now this seems to have developed into an even larger issue. Now I'm on the phone trying to resolve it all and I'm unable to restore old backups. Any resolution yet MYOB? 2 hours 15 minutes on the phone and counting.
- Tracey_H
  Former Staff
  3 years ago
  Hi Wookie
  
  Duplicate bank feed transactions in the Bank feeds window need to be hidden by right clicking on the transaction and selecting Hide transaction. Duplicate AccountRight transactions need to be deleted or reversed.
  
  If you have AccountRight transactions not appearing in the Reconcile accounts window it indicates they have already been reconciled. You will need to check previous reconciliations, undo reconciliations as required, delete/reverse any duplicates and then re-do the reconciliations.
  
  Please let me know if you need further help.
  - Louee
    Contributing Cover User
    3 years ago
    Hi Tracey,
    I have also tried to contact MYOB by phone. After 2 hours I hung up.
    I have 12 transactions from December 2021 that have been duplicated by the bank feed system. I have hiden the duplicated feeds and deleted the duplicate transactions. My December account is reconciled and correct.
    
    However, all is not solved. The calculated balance on the Bank Feed is incorrect and is therefore showing an out of balance amount on the Bank Feeds Window. Just hiding the transactions does not correct the balance.
    Unless we repair the problem we will never be able to check that the bank feed is correct by using the bank feed balance.
    How do we delete the incorrect bank feed transactions to enable a $0.00 calculated balance within bank feeds?
sledge
Experienced Cover User
3 years ago
Still no repply from MYOB
- Melisa_D
  Former Staff
  3 years ago
  Hi sledge, BayBags,
  
  Thanks for your posts. If you have duplicates between the 1/12/21-11/12/21 our teams have advised to hide these bankfeed transactions, further communication on this will go out on this topic.
  - IanChait
    Ultimate Partner
    3 years ago
    Hey Melisa_D
    
    My understanding is that the duplicates will continue to download each time you use the Get Transactions function, an t hat all users still experiencing this need to call,MYOB with their serial numbers, so the problem can be rectified.
    
    Is this correct?
- BayBags
  User
  3 years ago
  I have the same problem. It seems if you allocate one from the bank feed you can then delete it and then allocate the second identical bank feed. Not a great work around and not sure if it will create problems later. Otherwise can apparently send emails to myob and they will delete the mirrored feed...
  - Wookie
    Experienced Cover User
    3 years ago
    Yes I tried that and now it's created other issues. Double entries on the other side while this one is fixed. :)