Account Right user and here it is the first day of the new financial year and my bank feeds have not loaded again. Why does MYOB and SUNCORP fail in this simple task. Is there another way I get this information into MYOB. I want to balance my EOFY etc etc etc. SO VERY FRUSTRATING!!!
I have played with dates, logged off, shut down computer and still nothing.
Hi Gem159,
That definitely sounds frustrating, especially when you're trying to get EOFY sorted.
Bank feeds should come through automatically, but there can sometimes be a delay before transactions are made available in MYOB, including when the bank is still processing or supplying the feed data. If you need to get the transactions in urgently, one workaround is to download a bank statement from Suncorp and import it into MYOB as a QIF or OFX file. This help article steps through that process: Import bank and credit card statements.
You can also reach out to our support team for more help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
