I need help, tryign to match a payment made (overseas currency which we do plenty of) and i am unable due to the incorrect amount showing to match and approve, even though the payment amount showing on the purchase and other areas is correct, it shows different amount as per attached screen shots.
Wont allow me to delete either. Stuck as cant process against bank
Hello
No i cannot change the exchange rate, delete, reverse. Its frustrating.
Ive doen a screenshot of the bank plus journal.
i do hope there is a fix for this
Thank you in advance
Hi Terrie2
From the transaction history, I see the transaction was initially an order to which the payment was applied which was then converted to bill. This process locks the payment and therefore, you won't be able to edit the payment directly. The only workaround will be reversing the original bill, and then re-creating the bill again with the correct amounts.
This help article : Supplier deposits has step by step instuctions on it and also explains why you cannot edit the payment.
Thank you for response, yes I did apply payment against purchase order as we pay for overseas prior to receiving with most our suppliers. I have not had this happen before. Trouble is I cannot reverse i have tried as it is a item bill not service. I have tried to reverse but it comes up with error as certain items do not have enough stock.
Is there another way around this?
Hi Terrie2
In that case, you will have to use Adjust Inventory feature to increase the quantity of those items, then reverse the bill by following the steps given above. Once that is done, you can use the Adjust inventory feature again to bring the stock levels back to what they were.
Thank you for your help. Im stuck
Have followed the below steps, and reversed invoice, however I cannot apply the debit against it as there is nothing owing.?
Appreciate assistance with this I have attached screen shot
Hi Terrie2
Can you please send me a screenshot of the complete screen? You're welcome to send it by Private Message, if it contains sensitive information.
Hi
I have attached the full screen.
i thought I would create the bill again with correct rate etc, however if I then apply the debit to this it leaves nothing to match against purchase order.
Again your help is appreciated in tryign to sort this error
Hi Terrie2
Please go to Purchase Register>>Returns and Debits>>Choose this debit and then select "Apply to purchase". This should bring a list of purchases including the supplier's original bill (Click on Include Closed Purchases ). Apply the debit to this bill and close it.
Once this is applied to the purchase and closed, you will then need to create another bill with the correct amount so it can be matched to the bank feed.
