Hi CraigGP
Can you please delete that spend money transaction again, but do not re-enter it, and check if the balance is then correct? If not, please check the reconciliation reports to see if this transaction is sitting as outstanding and also confirm if you're using AccountRight or MYOB Business.
Thanks for your reply. When I deleted the transaction the balance remained incorrect. I am not sure what you mean by the 'balance sitting as outstanding'. When all transactions are unticked, the calculated statement balance shows $5420 whether that transaction is entered or not.
We are using Account Right & have recently gone to the cloud. Something I noticed was that when closing down the file, it said that I hadn't backed up for 48 days, but this is not the case - the file was backed up earlier in the day. When I tried to back up it said that I was over-riding a file of the same name, so the back up did happen. Could this be some sort of synchronisation problem?
Hi CraigGP
Thanks for confirming. As you're using AccountRight, sometimes this can happen due to a glitch in the reports. So we can confirm that's the issue, can you please do the following:
