Correctio, this is a Macquarie Bank Credit Card not Bank of Melbourne
Hi Melissa_IKTB,
Thanks for sharing the screenshots. I’ve checked your case, and it’s still in our team’s queue.
This issue needs help from our back-end support team. We’re currently experiencing higher-than-usual demand across our support channels, including support tickets, so response times are taking longer than usual. Our team is working hard to get through the backlog and reduce wait times. Once your case is assigned to one of our team members, they’ll get in touch with you as soon as possible.
Regards,
Earl
