Bankfeeds defaulting to closed bank account
Hi all, We changed bank account several months ago. All of the old bank accounts have been marked inactive. The old bankfeeds are also disconnected. Yet, when I first open bankfeeds, it still def...
Forum Discussion
I have the same issue, frustrating. Did you ever receive an actual solution to this discussion?
Hi there, Myob assured me in September that the matter had been "escalated to the appropriate team" and I've heard nothing since 😐
Hi DanaCabrera,
Thanks for reaching out and my apologies for the late response. I'll be continuing to follow up on your case. I've sent you a private message to collect some additional information. Please take a moment to check your inbox.
Looking forward to hearing from you soon!
Regards,
EarlHi Earl,
Thank you for your reply. The last message in my inbox is from you from September.
Please re-send or let me know here what additional information you require so I can provide it to you.
Thanks
Dana
Was there any resolution to this issue please Earl?
Hi scatad,
Thanks for your post. If the account has previously received bank transactions, it cannot be deleted to maintain past data integrity. However, you can modify the associated AccountRight account's number or name to make it stand out when selecting from the drop-down menu, minimizing confusion. And also, for closed bank accounts, you have the option to cancel the associated bank feeds. Managing your bank accounts
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi DanaCabrera,
Thank you for the confirmation. I have reopened this case. Could you kindly verify whether the account appearing in your bank feeds is marked as inactive in the Account List window? If it continues to be designated as your default bank account, the only method to remove it is by deleting the bank account through the "Edit" menu and selecting "Delete Account." However, please note that if transactions have been recorded against it or if it is a linked account, deletion may not be possible. Could you kindly also respond with a screenshot?
Regards,
EarlHi Earl, I pm'ed you
Hi DanaCabrera,
I've responded to your message. Kindly check your inbox.
Regards,
Earl
