Bankfeeds defaulting to closed bank account

Was there any resolution to this issue please Earl?

Hi Doreen

Thank you for your message. You are now the third moderator (after Princess and Earl) to suggest the same text book solution to me. I've provided multiple screen shots in the past showing without a doubt that the bank account in question was marked inactive. It could not be deleted because it had transactions in the past.

I was told the issue had been "escalated" but never got a reply in the 7+ months I've been waiting. 

I have since closed our Myob file and started a new one. I no longer need a solution.

Kind regards,
Dana

Hi scatad,

Thanks for your post. If the account has previously received bank transactions, it cannot be deleted to maintain past data integrity. However, you can modify the associated AccountRight account's number or name to make it stand out when selecting from the drop-down menu, minimizing confusion. And also, for closed bank accounts, you have the option to cancel the associated bank feeds. Managing your bank accounts

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

I have the same issue.  Has anyone worked out how to fix this problem.  Thanks.

Hi AccountsCFF,

Thanks for reaching out about your bank feeds. Are you also having trouble with bank feeds defaulting to the old bank account? If so, we might need more details about your account and some screenshots. Please partner with our live chat support team. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help. Also, you can raise a support ticket via My Account.

Cheers,

Princess

I also have the same problem.  Yes, the account has been marked inactive.  The bank feed has also been cancelled through the Banking Hub in the browser version, yet it still sits as 'Active' within the Manage Bank Accounts area in the Bank Feeds.  And you obviously can't delete it from within Manage Bank Accounts in the desktop version as it has had transactions recorded against it.  Sooooo how to get rid of it??  And the answer shouldn't just be to change the account number so that it bumps down the list.