Forum Discussion

Emma1201's avatar
Emma1201
Experienced User
3 days ago

Bankfeeds have come in twice!!

Anyone else had bank feeds bringing in duplicate transactions..

15 Replies

  • I just hit "Get Bank Transactions" in Bank Feeds and I now have old duplications from 15Jan2026.

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    2 days ago

    Hi all, the team have confirmed that rather than being from the 2nd February, duplications could be from the last time you pressed the 'Get transactions button' - this is why different customers are impacted by different time periods.

    While we work on a fix:

    • Please do not allocate Bankfeeds dated within this period.
    • If you have already allocated the duplicate Bankfeeds for this period, please unallocate those transactions.

    We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

    Meanwhile, you can track the status of this incident from our Status hub at https://status.myob.com/

  • SimoneAlbiston's avatar
    SimoneAlbiston
    Contributing Cover User
    1 day ago

    I have duplications going all the way back to start of October with one client. Extremely frustrating as I am need to lodge their October to December BAS soon. Any idea when the patch will happen?

     

  • SimoneAlbiston's avatar
    SimoneAlbiston
    Contributing Cover User
    1 day ago

    Yep. My bank feeds back to October have also been doubled up. Very very frustrating

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    1 day ago

    Hi SimoneAlbiston​ , I don't have an update on when this will be fixed sorry.
    I have messaged our incident management team to make sure updates are posted to the status page going forward though. Thanks for your patience while we work to get this resolved asap

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.