Bankfeeds have come in twice!!

I have just had an email incident notification that the Bank Feeds are duplicating between 2nd Feb to 13th Feb, however my first duplication is dated 12th November - can you please let your support team know that it is far more extensive than their email suggests it is?

Me too, I have now got 430 entries in my bank feeds from the last few weeks re-appearing - this happened after the recent Bank Feed connection issue that was supposedly fixed yesterday. It bought in a whole heap of old ones, i was hoping they would have disappeared today but no, they are still there!

We also have had all bank transactions duplicated, in our case from 1st February. Accounts were reconciled last week so this problem has occurred within the last 3-4 days. Appears to be a MYOB problem affecting multiple clients. 

Please advise what your fix is and when? Thank You

Hey Emma1201,

The duplicated bank feeds can really make a mess of your reconciliation, so you’re definitely not imagining the frustration there. If you’ve already checked your online banking and the entries are genuine doubles, the best move is to reach out to our team so they can take a look from their end and remove anything that shouldn’t have come through. They’ll help tidy things up so your bank feed lines up the way it should. You can contact them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

Cheers,

Doreen

All the bank feed transactions I had already checked off since October have appeared again in my feed.