Forum Discussion

stephendecomist's avatar
stephendecomist
14 days ago

Business unable to pay

Hi. I have business that are trying to pay me but keep getting the same error message in red.

 

Error Click to pay is unavailable for this card, please try another card or enter your card details manually.

 

I have watch them trying to do this. Both with another card or enter your card details manually.

 

They have been able to use this C/card in the past.

 

Can someone please help me out?

 

Stephen

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    13 days ago

    Hi stephendecomist,

     

    Thanks for the screenshot! To help you with the error in your card when processing payments please reach out to our virtual assistant MOCA or by submitting a support case via MyAccount. Make sure to provide a same screenshot of the error message. This will help the relevant team assist you more effectively.

     

     

    Regards,

    Shella

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