Connecting credit card to bank feed

Hi Celia,

How to I access private message? I do not see any tabs for private message here.

Hi Maureenn,

Thank you for the update. Kindly check your inbox. 

Thanks, 

Cel

Hi Celia,

I have replied to your private message.

Thank you

Hi Maureenn,

Thanks for the details provided. Apologize for the inconvenience this has caused you. For the credit cards application, we do need the Application form sent in to arrange for that bank feed to be set up i.e., it is not able to set up through your online banking portal. If you do need to set up that bank application to look at MYOB AccountRight. Kindly check this link. You can also check out this Help Article: Setting up a bank feed for a Westpac account. This help article has more information and process on how you can add your credit card.

Note that your AccountRight company file does not need to be online to set up bank feeds, but you will need an internet connection. And kindly check the email address you are using if you are a company file owner or administrator. (MYOB account login details).

I hope this helps. Feel free to post again if you need help. We are happy to assist you further.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks, 

Cel

Hi Celia,

I contacted Westpac, they are no longer allowing to add credit cards to bank feeds. I think MYOB needs to get updated information.

Thanks,

Roshana

Hi Maureenn,

Thank you so much for the update and thank you for informing us.  We appreciate your feedback. Rest assured that we will raise this to our relevant team regarding this issue to improve our service.

If you required assistance in the future, please don't hesitate to create a new post. We are happy to assist. 

Kind Regards, 

Cel

I'm having the same issue with linking a Westpac Credit Card to my bank feed. When I go to Westpac only bank accounts are available to choose from, not credit cards. I had a previous card linked, we got a new one issued due to fraud on the previous card. Was this resolved for you? What was the solution?

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Maureenn wrote:

Hi I am trying to connect a new business credit card to the bank feed. When try to connect it takes me to online business banking portal and in the drop down menu, it only shows bank account, no credit cards. 

 

I have connected credit cards before my filling out application form. However, I can not find that form this time.

 

Can someone please explain what step am I missing?

 

Thanks

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Thank you - very annoying from Westpac!

Hi Maureenn,

Thank you for sharing the information you received from Westpac regarding the issue with linking credit cards to bank feeds. We understand that it would be disappointing to learn that they've discontinued their service for new credit cards. We appreciate your understanding in this matter.

Please feel free to reach out to us if you've got any concerns in the future. We're here to assist in any way we can.

Cheers,

Princess

Hi melswoodward,

Thank you for your response. I completely understand your frustration. It's definitely frustrating when services or features we rely on suddenly change or become limited.

If there's anything I can do to assist or if you need further information, please feel free to create a new post again. I'm here to help.

Cheers,

Princess