Customer's double pay & bank reconciliation
Hi We received double payments for one invoice and have created a credit notes for the 2nd pay, after allocating the 1st payment to the invoice. After the creation of the credit note, I tried...
Forum Discussion
Hi Lily_SFP,
Thanks for your detailed post. Typically, if a customer has paid an invoice twice, the first payment should be recorded normally. Then, you can apply the second payment to a closed invoice to generate a customer return (credit). For detailed instructions, please refer to this help page: Customer overpayments
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Regards,
Earl
