Double up account transfers
I went to reconcile my accounts yesterday as I do daily, and found a heap of old reconciled transfers in both accounts. they were identical shadow transfers dated back to April 2025. I contacted Myob...
Forum Discussion
Hi Sabina_M,
I wouldn’t expect the super linked accounts to cause that.
It does look more like it could be connected to the Smart Reconciliation update, but we can’t say that for certain.
What you’ve described about clearing it up is the same process Support usually recommends. If it’s happened again, I’d suggest reaching out to our Support team so they can take a closer look.
You can do that by creating a ticket through My Account or chatting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Hi Genreve,
Thank you for your response. I have not been able to get this issue resolved even though I have spent endless hours on the phone with Myob help desk. Nobody know what they are doing in my opinion. they are the experts, not me. This has been going on since Tuesday the 23rd of June. I need to reconcile my accounts but can't because of these old, previously reconciled transactions sitting in these accounts.
