Forum Discussion

MikaelaB's avatar
MikaelaB
5 years ago

Double-up Deposits from bank feed

Hello,   I am assisting a business with account right and we were having some issues reconciling the account.   The girl who usaully handles the reconciliation always uses the bank feed to match ...
  • Tokage0116's avatar
    Tokage0116
    5 years ago

    Hi MikaelaB 

    The instance usually occurs when you undo a transaction just like the deposit. After the transaction in the bank feed was undoed and subsequently was matched again it will result to a double up. So the best way to avoid this instance is to delete the transaction rather than undoing it and match it with a new transaction than subsequently matching after it was undoed.

    I hope this make sense..

Tokage0116's avatar
Tokage0116
Experienced User
5 years ago

Hi MikaelaB 

The instance usually occurs when you undo a transaction just like the deposit. After the transaction in the bank feed was undoed and subsequently was matched again it will result to a double up. So the best way to avoid this instance is to delete the transaction rather than undoing it and match it with a new transaction than subsequently matching after it was undoed.

I hope this make sense..

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