Forum Discussion

Hannah_Wilson's avatar
3 months ago

Bank feed double up

Today 12 items from 1/8/2024 and 2/8/2024 have appeared in my bank feed.  These items were already reconciled in August.  Why have they appeared again?  How can I delete them without causing any issues?

  • Hi Hannah_Wilson,

     

    There's no feature in MYOB Business to delete bank feed transactions. A ticket must be submitted to MYOB to have those transactions deleted. For that to happen, you can reach out to our support team directly via our virtual assistant MOCA, or submit a support case via My Account.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi Hannah_Wilson,

     

    There's no feature in MYOB Business to delete bank feed transactions. A ticket must be submitted to MYOB to have those transactions deleted. For that to happen, you can reach out to our support team directly via our virtual assistant MOCA, or submit a support case via My Account.

     

    Best regards,

    Doreen