duplicate transactions in report
Hi,
Please see the photo where there is actuallly just one transaction of each of them, How come they are appeared twice in the account transaction report? Even for the income.
Thanks,
Lucy
Forum Discussion
Hi Lucy-Zhao
Thank you for your post.
Duplicate transactions can be caused by having manually imported bank transactions while having bank feeds activated as well. I would suggest, checking if you do have bank feeds, you can delete the imported statement. If you don't have bank feeds, kindly check if the statement is imported twice. Let me know how it goes.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
Hi Sean,
I'm sure that it's not caused by mannually enter bank transactions since we never do that. Transactions are always from bank feeds. That's why we are worring about those transactions.
Hi Lucy-Zhao
No worries about that. Thank you for letting me know.
Kindly send the following details through private message and I'll be happy to help you investigate this further:
- Serial Number
- Account Name (Company Name)
- Your full name and email address
- Bank Feed Details (if you have more than 1 bank feed)
- Screenshot of duplicate transactions showing from the software
Let me know if you have questions.
