Hi richardtao,
This is a known issue that has been raised with our teams and is currently under investigation. In the meantime, please hide the duplicates by right-clicking on them. We can let you know once this has been resolved.
Having same issue, will MYOB notify all users of how to rectify this.
Hi richardtao SSSEA,
‎Our teams have applied a patch this morning that should prevent further duplicate transactions from being delivered to your MYOB AccountRight files moving forward, but depending on when you received transactions for today, you may have seen a duplicate this morning - please 'right-click to hide these duplicates also.
If you continue to see transactions duplicating moving forward, please let me know so I can advise our teams.
Hi Sam
Firstly, how do I get this patch that was applied this morning. Second how do I remove hidden items.
I have duplicate transactions dating from 3/12/2021 to 06/12/2021 and dont like the idea of "hiding them"
Hi RLS1,
The patch would have been applied already this morning - in hopes to prevent future transactions from duplicating, so nothing you'll need to do on your end in regards to that.
With your second query, would you be able to send me a private message with the below information and I can raise a case with our banking team to have these removed:
Good Morning
I have the same issue across a few accounts with duplicate entries that have pulled through ranging from the 03.12.2021 to 06.12.2021. These transactions have been previous reconciled so they are sitting as duplicates.
I too dont like the idea of just right clicking and hiding as they will show again at reconcilation.
Thank you
