How do I delete a payment that is incorrectly recorded to invoice

Hi SOF 

I will assume that if the invoice you applied it incorrectly (let say inv no 100 date 1/4/23) to and the other invoice (lets say 151 dated 25/4/23)  were both for the same amount and maybe for the same thing.

If not for the same item/service then print both invoicse prior to doing what i will suggest as the only workaround i can see at this time.

Go to the invoice that has been paid in full  (100 1/4/23) and edit that and change the invoice number to the one (151 25/4/23) that was supposed to be paid and amend to the date to the one that was meant to be paid.  You will get the warning that this invoice number has been used, say okay.

Then go to the other invoice (151 25/4/23) and change the invoice number on that to the one that should be still open and change the date on that to the one that is still to open (100 1/4/23).

Naturally if any of these invoices are in a locked period you will need to unlock the period first and then relock once done.

This will then show the coorect invoice number and date on the statement to cutsomer for the invoice they have missed paying.

Hi SOF 

If the payment was also part of an Electronic Payment or Bank Deposit, that transaction will need to be deleted first, you should then be able to delete this payment and re-enter as required.

Regards

Gavin

Thanks Gavin

That's my issue it is not allowing me to edit and delete the payment.  

Hi SOF 

I was trying to explain why that might be the case. Have you checked? Was this payment part of a later Electronic Payment or Bank Deposit transaction?

Regards

Gavin

It was a payment I allocated to an invoice incorrectly.  It was a bank deposit.  

Hi SOF 

Suggest you re-read my post above. You need to delete the bank deposit transaction. Only then will you be able to delete this specific payment. Then re-apply the payment to the correct invoice and re-do the bank deposit transaction. This may mean re-creating the ABA file - however do not send it to the bank, simply delete the ABA file.

Regards

Gavin

I have tried that too. It will not delete.

Hi SOF 

Is the period locked on the security tab?

If so you need to unlock, delete the bank deposit transaction you find in the bank register, then go to prepare bank deposit, call up up the payment allocated incorrectly to invoice, delete that.

Redo the payment received and allocate correctly.

Close your prepare bank deposit window, so the screen refreshes.

Go back to prepare bank deposit and tick the entries that made up your amount, remembering to change the date to when actually received into bank.

Hi Julie_A_C  gavin12345 

Thanks for your help.  None of these worked.  I ended up calling support and was advised due to it being a closed invoice the entire invoice needed to be reversed and entered again.  

Previously I have had no issue with deleting incorrect payments on orders invoices or closed sales.  Not sure what upgrade this was changed but it is a messy solution to fixing a small error.  

Hi SOF 

I agree. Just for clarification were you using the desktop software when entering the invoice and payment into AccountRight or were you accessing your file via the browser?

I doubt this is update related as with desktop AR2023.4  I was able to delete the payment.

Regards

Gavin