Forum Discussion

PenJ's avatar
PenJ
Trusted Cover User
4 days ago
Solved

I am getting 14 emails re one add/change to bank details

Whoever is the admin gets a security email each time bank details are added or changed in a card file. Since this week i am getting 14 emails each time. So every new employee or supplier, 14 emails t...
  • PenJ's avatar
    PenJ
    3 days ago

    Hi Genreve, this particular issue seems to have been fixed now. thank you

Genreve_S's avatar
Genreve_S
MYOB Moderator
4 days ago

Hi PenJ, 
 

That definitely does not sound right. You should only receive a single security email per change of bank details, so getting 14 for one update is not expected behaviour.

 

Because this will need detailed checks on your specific file, it is best to contact our support team. You can create a support ticket in My Account, or use MOCA, our virtual assistant, so our support team can get a deeper look at what's causing those emails. 

 

Regards,

Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.