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PenJ's avatar
PenJ
Trusted Cover User
24 days ago
Solved

I am getting 14 emails re one add/change to bank details

Whoever is the admin gets a security email each time bank details are added or changed in a card file. Since this week i am getting 14 emails each time. So every new employee or supplier, 14 emails t...
  • PenJ's avatar
    PenJ
    23 days ago

    Hi Genreve, this particular issue seems to have been fixed now. thank you

Genreve_S's avatar
Genreve_S
MYOB Moderator
24 days ago

Hi PenJ, 
 

That definitely does not sound right. You should only receive a single security email per change of bank details, so getting 14 for one update is not expected behaviour.

 

Because this will need detailed checks on your specific file, it is best to contact our support team. You can create a support ticket in My Account, or use MOCA, our virtual assistant, so our support team can get a deeper look at what's causing those emails. 

 

Regards,

Genreve

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