Forum Discussion

tanianorton's avatar
tanianorton
Contributing User
9 days ago

Pay Super - getting ready early

Hi,

I am trying to get ready for Pay Super but when I click on "Sign up to PaySuper" it then says to check bank statement, bank feed etc for a 1c deposit with the necessary 6 digit code.

 

I have tried setting up Super Stream on numerous occasions but never receive this code. I started using the online MYOB in 2020, and have never been able to get the Pay Super working. It's wasn't an issue as I was using SBSCH through the ATO so I was able to work around the issue.

 

I checked my various bank categories, and realised I had 2 accounts that I could do electronic banking from. I have now changed this to 1 account, as I thought the 2 accounts might be causing some confusion for MYOB.

 

Can anyone suggest how I can get this working?

 

I would like to start using PaySuper this financial year so that I don't have any problems when it is mandatory next financial year.

 

Many thanks in advance.

 

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 days ago

    Hey tanianorton,

     

    Getting set up for Pay Super is a great move. The 1 cent verification deposit still not showing after all the steps you’ve already taken is something our team will need to look into on your account. Reaching out to them will allow a manual check of the Pay Super setup and they can help move this along for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen