Whoever is the admin gets a security email each time bank details are added or changed in a card file. Since this week i am getting 14 emails each time. So every new employee or supplier, 14 emails to say bank details have been added. Is anyone else having this issue.
Hi Genreve, this particular issue seems to have been fixed now. thank you
Hi Genreve, this particular issue seems to have been fixed now. thank you
Hi PenJ,
That definitely does not sound right. You should only receive a single security email per change of bank details, so getting 14 for one update is not expected behaviour.
Because this will need detailed checks on your specific file, it is best to contact our support team. You can create a support ticket in My Account, or use MOCA, our virtual assistant, so our support team can get a deeper look at what's causing those emails.
Regards,
Genreve
