Hi Shnon,
Ah, that's a bit of a tricky one! Sorting out which creditor missed out when the reference numbers in the bank feed aren’t clear can definitely be a hassle. Usually, the best way to sort it out is to cross-check the amounts in your electronic payments record against the back feed. More information here: Making electronic payments with a bank file.
If that still doesn’t clear things up, it might be worth reaching out to the backend support team. They can take a deeper look and help you figure out who’s still owed money. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
