Hi MPNH,
That can definitely be confusing! Usually, if there’s an out of balance showing for an inactive bank account, even if it’s closed and reconciled. It’s because the bank feed still has a different closing balance from your MYOB account’s balance. Check this link about fixing out of balance. If you’re able to clear out that difference so both balances match, the account should drop off the bank feeds page once it’s fully inactive and no longer has any feeds assigned. If it’s still showing up after that, give our Live Chat team a buzz via our virtual assistant, MOCA or by submitting a support case via MyAccount so they can check it further.
Cheers,
Shella
