Manually entered expenses not showing
my bank feed for my credit card stopped working when my card was compromised and my new card allocated is unable to be a direct bank feed due to it being a 'private credit card' and not a business cr...
Forum Discussion
Hi barbara3Wills,
It sounds frustrating to have spent hours entering transactions manually only to not see them. Here are some steps you can try to find those entries and ensure they show up:
- Check the Date Range: Make sure you are viewing the correct date range where the transactions were entered.
- Search the Ledger: Look for the entries directly in the credit card ledger to verify if they are there but just not visible in the summary view.
- Account Linkage: Ensure that the manually entered transactions are linked correctly to the credit card account you are viewing.
- Account Status: Confirm that the credit card account is active and properly set up.
If none of these steps resolve the issue, it’s best to reach out to our support team directly for immediate help. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. This will help ensure all your outgoings are accounted for and you can complete your BAS confidently.
Regards,
Shella
Thanks Shella
the date range was correct..
Before I received your reply, I ended up proving that they were entered by searching the individual ledgers and saw that they were entered.. then I went ahead and completed my BAS.
Westpac no longer provide a download facility for private credit cards even though I used it exclusively for business expenses. Very disappointing that I am not able to download it.
I am considering going to another bank to receive the bank feed from a credit card
Regards Barbara
