No transactions coming through on Bank Feeds
Our bank feed says they have been updated however no transactions have come through that we have confirmed on the bank account. This is for both our NAB and Westpac accounts. Is there currently an is...
Forum Discussion
update - the last bank feed fail i logged through my account and a month and 3 days later i received a response saying sorry for the slow response. Check for delays, make sure filters are set up correctly, click get bank transactions... This morning I have no bank feed again. it's the end of the month so as usual lots of receipts and also lots of bank fees etc that now need to be entered manually, then hidden later. i tried to log again through myaccount, completed the form, hit submit and got an error message, telling me to return to myaccount and try again. If only there was time to spend all morning stuffing around on the first day of the month... :(
Hi Jody28,
Sorry this bank feed issue has added manual work to an already busy start to the month. We can see that our support team emailed you on 17 August asking for more details in case the issue continued. If you could reply directly to that email, they can pick things up from there and investigate the latest bank feed. It’s also worth checking your spam or junk folder in case the email has taken a little detour. You can also reach out through our Contact Us page. We’ll help get those bank feeds back on track.
Cheers,
Doreen
