Forum Discussion

BexR's avatar
BexR
Experienced User
2 years ago

Online grouped payments not matched to relevent invoices

I know the amount has an added fee but how do I reconcile the transaction?  Do I just allocate to the appropriate income account?
BexR's avatar
BexR
Experienced User
12 months ago

I can easily see the transactions via reports but what do i do from there?

I cannot un tick via reconcile as that window will not load.

I have contacted support and its a known issue.

I have not herd back , phoned end of last week.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
12 months ago

Hi BexR,

 

Thank you for the post, and I'm sorry for the late response. Are you still getting an error when you're trying to load the Reconcile Accounts window? For better assistance, you can also reach out to our virtual assistant MOCA so they can connect you to a live chat agent by going to MYOB Support - MYOB Support. 

 

 

 

Kind regards,

Sai

  • BexR's avatar
    BexR
    Experienced User
    12 months ago

    Hi

    Yes still having problems.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.