Online payment has been allocated but I don't have the money in my account

Question

Hi,&nbsp;i have an online transaction that has been allocated by MYOB and is showing as "Money Settled" in the online payments, however i do not have the money in my account and my undeposited funds only has one side of the transaction.&nbsp; How do i get the money deposited by MYOB?

supportnoteguy · Answer

Hi BRF1 - thanks for your question and sorry to hear about your missing online payment!
&nbsp;
I'd suggest contacting our payment support team who should be able to follow this up for you:
&nbsp;
Phone:&nbsp;1300 783 674Email:&nbsp;payments_support@myob.com
&nbsp;
I hope this helps!
&nbsp;
Adrian

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Online payment has been allocated but I don't have the money in my account

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