Hi Limor,
That second $550 entry does sound like it could be what’s throwing the reconciliation out.
To narrow down what’s causing the double-up, I’d suggest checking the Journal Security Audit Report for those two $550 transactions. That should help show which one was recorded automatically by Online Payments and which one wasn’t.
Once you’ve identified the system-generated one, you can review the other transaction to see how it was recorded and whether it can be safely removed.
If that still doesn’t sort it out, it’d be best to follow up with support so they can take a closer look. You can reply to your case with by email with a screenshot, or reach our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
