After an update to MYOB Accountright today, the online payment system and allocation is working as it should be, so there must have been an issue with it that they resolved. Thanks.
Hi, ryadre
You can match the $217.93 from a bank transaction, and then the remaining $218.56 will be for manual allocation. Also, you can create an adjustment for the remaining amount. For more information regarding this, kindly check out the Help Articles: Matching bank transactions and Allocating bank transactions.
Please let us know how it goes.
Best regards,
Doreen
Hi Doreen
Possibly a bit of confusion here
The amount I recieved from the customer, after all the surcharges and gst were added and deducted was $218.56 into my bank account.
The original invoice was only $217.56
So I have received an extra 63 cents in my bank ($218.56 less $217.93 = $0.63) Unsure why I am recieving more money at the end of the surcharge process?
This happened last time as well when I received my first online payment.
And as well as receiving the extra money in my bank, it seems nothing is being allocated into the accounts selected in the online payments webpage. Mine of which are 1-1000 Cheque Account to record payments, and 6-1800 Myob Merchant Fee.
So at this stage all I have done is invoiced the extra 63 cents out so I could match up the payment. But going forward it would be good to work out why the online payments isnt working how I think it should? Or am I missing something?
Hi, ryadre
To better understand the situation, I'd appreciate it if you could provide the following information:
Please make sure to remove any sensitive information before posting in the Forum.
Best regards,
Doreen
After an update to MYOB Accountright today, the online payment system and allocation is working as it should be, so there must have been an issue with it that they resolved. Thanks.
