Forum Discussion

DeborahBurns's avatar
DeborahBurns
Experienced Cover User
9 months ago

Opening Recurring transaction causing a crash

Hi, every time I try to open and use a recurring receive money the system is crashing and having to be rebooted!... this the 5th time  
Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi DeborahBurns,

Appreciate for the screenshot, that's super helpful! And thanks for giving the reboot a try though. Sometimes these issues really are just those pesky temporary files tripping things up. If the crash is sticking around after a restart, clearing the AccountRight cache can give it an extra push. Clearing the AccountRight Cache

If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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