Forum Discussion

CR62's avatar
CR62
Contributing User
4 days ago

Prepare electronic payment and printing to excel

Help 

I previously received assistance from Johnick at MYOB, who ran a script to resolve an issue we were experiencing with Electronic Payments.

 

A similar issue has now occurred again. When I go into Prepare Electronic Payments, I can see a transaction for an employee that has already been paid and matched in MYOB. This transaction appeared several months after the original payment was processed. I have spoken with our accountants, but they were unsure how to resolve the issue.

 

In addition, when I select the Print option within Prepare Electronic Payments, I can see this employee’s transaction along with two other employees showing $0.00 payments. These zero-value entries appeared a few weeks apart.

My original issue was with these $0.00 payments appearing, and I’m concerned that more may continue to appear over time.

 

At the moment, I am manually deleting these entries, but I would like to know:

  1. How to permanently remove transactions that have already been processed and matched - not sure why it is showing.
  2. How to remove the $0.00 employee payment entries - these don't show in the Prepare Electronic Payments only when I go into the print function
  3. How to prevent these entries from appearing in the Prepare Electronic Payments window and in the Excel export.

Does the script need to be run again?

 

Ideally, I would like only current, valid payments to appear in the Prepare Electronic Payments screen and in any exported reports.

 

Thank you for your assistance.

Chris

 

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 days ago

    Hi CR62, 

     

    Thanks for listing those out, helped with finding the case number. 

     

    I checked the earlier case 02588340, and the fix there was around old entries still being picked up from the Electronic Clearing account when using Print to Excel, even though the Prepare Electronic Payments window looked fine.

    So to answer your questions:

    • To permanently remove the processed and matched transactions, support previously advised clearing the old electronic payment entries instead of deleting them one by one. Their steps were to record the transactions to create the ABA/bank file, then delete the bank file. It’s best to check with your accountant first, as this can affect bank reconciliation.
    • To remove the $0.00 employee payment entries showing only in print/export, support advised the same cleanup, as the export can still pull old payroll entries from the Electronic Clearing account.
    • To stop these appearing again in Prepare Electronic Payments and the Excel export, support also suggested creating a new Electronic Clearing account and linking that as the Bank Account for electronic payments.
    • And yes, support did run scripts in that earlier case and confirmed the zero transactions were cleared, so if this has come back it’d be worth contacting support and quoting case number 02588340.

    You can reach out again by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. 

     

    Regards,

    Genreve

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