Forum Discussion

AaronA's avatar
AaronA
Experienced Cover User
19 days ago

Can't create bank file from Prepare Electronic Payments

Background

 

1. A standard payroll was processed on 19/01/26.

  • This pay was paid to the employee from the bank account like normal and since matched.

2. Today, I accidentally reversed this pay for a single employee (CD000002)

  • The reversed pay has been sent by STP to the ATO

3. Realising my error, I then reversed the RESERVED pay above (step 2) - creating CD00003.

  • This reversal was also sent by STP to the ATO.

List of Payruns

 

 

I am now left with two transactions in my Prepare Electronic Payments screen as shown below:

 

These transactions do not need to be pushed through the bank, but obviously now exist in electronic payments. 

 

I need to have them removed or cleared. 

 

I had read on the community that I could create a bank file by selecting both the positive and negative transactions together to create a bank file with a $0.00 payment value. This fails with the message:

 

I can create a bank file for the negative transaction (CD000002) solely, so can clear that, but it leaves the positive CD000003 transaction. 

 

I am UNABLE to create a bank file for the positive transaction (CD00003) and receive an error stating "Please select at least one transaction to include in the bank file."

 

 

Any guidance on how I can resolve this?

 

I understand that I must have made an error in reversing a already reversed transaction. If the solutions sits in resolving this issue, I am very open to that. 

 

Please help community! 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    17 days ago

    Hi AaronA

     

    Thanks for the screenshot and for walking through what you’ve done in your file.

     

    You’re right that the usual trick is to run Prepare electronic payments with the positive and negative so the total is $0.00, which clears them from the list. In your case, though, the software is throwing that “no transactions have been selected” error, so it’s not recognising that $0 batch properly.

     

    At this point, it’ll need a deeper look at your actual file, so the best next step is to get in touch with our support team so they can jump in and see what’s causing it:

     

    Regards,
    Genreve