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VHMC800's avatar
VHMC800
Member
3 years ago

Prepare Electronic payments report showing zero dollar amounts

  Hi all, when i go to print the prepare electronic payments list with the items that require to be paid, the screen is as it should be with all the current payments (image attached) when ...
Yanike_S
Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi VHMC800 

 

Thanks for your post. When clicking Update Pay Event in the payroll reporting centre, a $0 line appears in the Unprocessed Electronic Payments report for each employee.

 

These $0 lines are only visible on the report and not shown in the Prepare Electronic Payments.

 

Currently the only workaround is to change the payment method for each employee to Cash before sending the update. This may not be viable in all situations as it would involve changing the employees back and forth each time an update event is sent.

 

Our developers are currently looking into this and I have added your account to the list of affected clients. As soon as there will be an update you will get notified.

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