Forum Discussion

Dave6's avatar
Dave6
Contributing User
1 month ago
Solved

Bank Feeds Freezing When Approving

Does anyone else have a problem with MYOB freezing and shutting down when approving bank feeds. It is very frustrating as it sometimes freezes for a few minutes before restarting.
  • Isaiah_C's avatar
    Isaiah_C
    1 month ago

    Hi Dave6,

     

    I totally get how frustrating this can be especially when you're just trying to approve bank feeds and MYOB decides to freeze, think about it for a few minutes, then shut itself down. A good first thing to try is clearing your AccountRight cache. This often helps with freezing or crashing issue like the one you're running into. If it's still misbehaving after that, your best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They can take a closer look and help get things back to behaving nicely again.

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 month ago

Hi Dave6,

 

I totally get how frustrating this can be especially when you're just trying to approve bank feeds and MYOB decides to freeze, think about it for a few minutes, then shut itself down. A good first thing to try is clearing your AccountRight cache. This often helps with freezing or crashing issue like the one you're running into. If it's still misbehaving after that, your best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They can take a closer look and help get things back to behaving nicely again.

 

Regards,

Sai

Dave6's avatar
Dave6
Contributing User
1 month ago

Thanks for that.

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