Hi CR62,
Thanks for listing those out, helped with finding the case number.
I checked the earlier case 02588340, and the fix there was around old entries still being picked up from the Electronic Clearing account when using Print to Excel, even though the Prepare Electronic Payments window looked fine.
So to answer your questions:
- To permanently remove the processed and matched transactions, support previously advised clearing the old electronic payment entries instead of deleting them one by one. Their steps were to record the transactions to create the ABA/bank file, then delete the bank file. It’s best to check with your accountant first, as this can affect bank reconciliation.
- To remove the $0.00 employee payment entries showing only in print/export, support advised the same cleanup, as the export can still pull old payroll entries from the Electronic Clearing account.
- To stop these appearing again in Prepare Electronic Payments and the Excel export, support also suggested creating a new Electronic Clearing account and linking that as the Bank Account for electronic payments.
- And yes, support did run scripts in that earlier case and confirmed the zero transactions were cleared, so if this has come back it’d be worth contacting support and quoting case number 02588340.
You can reach out again by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
