Reconciling Issue.

Hi PotsandPlants, 

 

Thanks for reaching out. It sounds like old transactions are showing again in your bank reconciliation.

 

Please try this:

1. Back up your file.
2. Go to Banking > Reconcile Accounts.
3. Choose the affected bank account.
4. Enter a future date like 01/01/9999.
5. Copy the Calculated Statement Balance into the Closing Statement Balance so the Out of Balance is $0.00.
6. Click Reconcile.
7. Then go to Undo Reconciliation and undo that future-dated reconciliation.
8. Go back into the reconciliation and try again using the correct date.

 

If the old transactions still appear after that, you may need to undo back to the first affected reconciliation and redo it from there.

If it still doesn't remove the transactions from previous reconciliations, I recommend reaching out to our support team. You can reach out by creating a ticket in My Account or connecting with our live support through MOCA, our virtual assistant

 

Regards,
Genreve