Record button missing in Transfer Money
I seem to have no RECORD icon in Transfer Money in the Accounts tab. I only have a CLOSE icon and this is NOT a display setting issue. My co-worker has the same user access, but she has the RECORD ...
Forum Discussion
Hi 2Vision,
Thank you so much for your post and welcome to the Community Forum!
My apologies for the late response. It does appear unusual that the record button is missing. However, this may sometimes be related to your display settings, potentially causing the lower part of the window (where the record button is located) to be cut off and out of view. I would recommend starting by adjusting your display settings to check if the button becomes visible again: adjusting your display settings
If adjusting the display settings doesn't resolve the issue, could you kindly share a screenshot of the window when the problem occurs? This will help us better understand the situation and provide more targeted assistance.
Looking forward to hearing from you soon!
Regards,
Earl
Thank you for replying Earl.
I have checked display settings and not issues found.
I did enter a screenshot in my orginal post, but have attached again now.
cheers,
Hi 2Vision,
Thank you for sharing the screenshots. Could you kindly attempt to clear your AccountRight cache to see if it resolves the issue? Clearing the AccountRight Cache
Please do let me know how you go on this.
Regards,
EarlHi Earl,
I just clearing the AccountRight cache, opened MYOB and the icon is still the same - so that did not work sorry.
cheers,
Hi 2Vision,
Thank you for confirming. Could you please let me know when was the last time you were able to access the record button? It appears there might be a user access issue as well. To further investigate and assist you, I've sent you a private message to collect more details about this matter.
Looking forward to hearing from you soon!
Regards,
Earl
