Forum Discussion

Contact1's avatar
Contact1
Contributing User
3 months ago

Super reversal / Bank rec

We had an employee who provided the incorrect super details which meant his super was sent deposited back to our bank 2 months in a row. He then took almost 2 months to give the correct details so I...
Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi Contact1,

This one is quite tricky. You'd need to match each reversal to the corresponding original super payment for the employee. This will clear both the original payment and the reversal from your reconciliation. For further assistance, I would recommend reaching out to our back end so they can also help you with this. 

You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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