Hi Kim_Le
Basically, to make a transaction appear so it can be matched in AccountRight there are 3 requirements that need to be met:
- The transaction needs to be going to the bank account that you have setup as your bank feeds account. You can check this via going into the transaction and taking a look at the account number at the top of the screen. This account number needs to be the same as the one listed in the Banking>>Bank Feeds>>Account.
- The transaction needs to have a similar date range and amount for that bank feed transaction. I would recommend finding the transaction via the Banking>>Bank register window to check that particular transaction has been entered correctly.
- Finally, the transaction must not be reconciled or marked as cleared in the Banking>>Reconcile Accounts window. For example, if you open up the Banking>>Reconcile Accounts window and there is a tick next to the transaction it has been marked as cleared. This would make the transaction not be able to be matched.
So provided that the order payment impacts the bank account, is on a suitable day, has a suitable amount and not reconciled or marked as cleared you should be able to match that transaction.
Do let us know how you get on and if you require further assistance.
