Forum Discussion

KVM's avatar
KVM
Member
2 years ago

Unable to print bank receonciliations after latest upgrade

I upgraded to the latest MYOB version yesterday (2023.11) and now I can't print bank reconciliation reports.   I reconcile the transactions and then choose Reconcile - Print Report. The report dis...
Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi KVM,

 

Thank you for your post. Thank you for the screenshot.

 

I understand that you are having an issue in printing your reconciliation after the upgrade. Upon checking on the screenshot, you received an error message Huxley.Application has stopped working. This Help Article: How to fix MYOB error: Huxley.Application has stopped working, has a detailed information that you can use as a guide to fix the issue. 

 

If you need further assistance or if you have other questions or concerns, please feel free to create a new post. We are happy to assist. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi KVM,

 

Thank you for the update. Sorry to know that you still have the issue. Could you please confirm what version of Windows you are currently using on your computer? Before opening AccountRight, can you please right-click on the icon and select Run as administrator? If it is still not working, please retrieve the diagnostic log of the AccountRight file so we can investigate further. Kindly click on this link.

 

Please let me know if you need further assistance. I am happy to help. 

 

Kind Regards, 

Cel

 

  • KVM's avatar
    KVM
    Member
    2 years ago

    Hi Cel

     

    I am using Windwos 10 Home.

    I tried running as Administrator but that diod not solve the problem.

    This is the diagnostic log

     

    Many thanks for all your assistance.

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi KVM,

       

      Thank you for the update and providing the diagnostic log. And sorry to hear that you still have the issue. To better assist you with this, I will be reaching out to you via private message to ask for additional information. Kindly check your inbox in this channel. 

       

      Thanks, 

      Cel

       

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi KVM,

       

      We hope this message finds you well. We recently requested additional information and await your response. May we know how you go about the issue? If you still need assistance or have other questions or concerns, please contact us again or create a new post. We are happy to help. 

       

      Kind Regards, 

      Cel

       

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.