Unable to search

Thanks Doreen_P​ 

I appreciate public holidays exist; however, businesses continue to operate on public holidays, and many MYOB customers rely on the ability to access and work within their accounting systems during these periods. As a paying customer, I do not believe it is unreasonable to expect either:

• functioning software, or
• at a minimum, skeleton support coverage when system functionality is impaired

The absence of both — coupled with no advance warning and no effective support — is extremely frustrating and disruptive. It is also concerning that support does not recommence until 9:00am the following business day, leaving customers without assistance for an extended period.

I am providing this feedback because the current approach does not align with the expectations of a paid, professional software service relied upon by businesses for critical accounting and compliance work.

Hey NikkiParsons,

Sorry that you weren’t able to get through to support yesterday since it was a public holiday. There haven’t been any reported issues with searching bank transactions, drilling into transactions or using the Find Transaction feature. It'd be worth reaching out to our team so they can take a closer look at what's happening on your end. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen