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joemj's avatar
joemj
Experienced User
1 month ago

4077 error on items import to Accountright

Hello MOYB help

 

I am trying to process a price rise using export/increase price using excel/import but once completed I get about a 15% success rate, and 85% failure with a -4077 error. I gather from many many other help requests on this form that you may need serial and file ID so you can run a repairing script. Last 4 of serial is 9232.  Only two files on serial. filename commencing V requires the script run so i can run the price update.

 

it goes without saying.... why the heck hasn't this been resolved more than 14 months after the first support requests in 2024...?

 

In any case please run script so we can move on with life instead of having outstanding issues for months. Please let me know if you need my .txt/.cvs uloaded.

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    30 days ago

    Hi joemj, 

     

    Fair call, I can see how this can impact importing efficiency in the long run.

     

    At the moment there isn’t a permanent fix in place yet. We don’t have direct visibility of everything the dev team is working on, but generally features and fixes are prioritised based on how many customers are affected and the overall impact of the change.

     

    We’ve got your file details from the email address on your forum profile, so we’ll run this for you on our end.

     

    Regards,
    Genreve

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