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SteveMacG's avatar
SteveMacG
Experienced Cover User
5 years ago
Solved

Account Right Crashes while exporting customer card(s) - all fields

Using the Export function in Account Right Live, latest version, and the software always crashes.    Here's what I'm doing: File->Export Data -> Cards -> Customer Cards -> entered a specific post ...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi SteveMacG 


    Thank you for confirming that information.


    I've passed across this situation to our team to investigate further for a future update. In the meantime, moving the file locally may be a workable solution (Backup the online file and then restore into a library on your computer). Alternatively, as you have indicated, export all the cards out and filter accordingly.

     

    Just thought I would mention, depending on what information you wanted to export out, you could look at adding that postcode column on the Card List window and use that for a filter along with other filters you might be looking for to generate the desired list. You could then using the right-click Copy List to Clipboard function to allow you to paste that list information into Excel or a similar application. Note: this may not be suited to all situations it does depend on what fields you are needing to show as not all fields can be shown on the Card list window.

     

    **Update: If there is a card with a blank postcode this particular situation will occur. If all your cards have a postcode then you shouldn't encounter this message when exporting filtering by that field.