From my experience they will not do the migration until the subscription is paid, and then good luck getting any communication back. I paid my subscription over 5 weeks ago and cannot access my files now at all. I have tried all forms of communication multiple times, for weeks, I have an open case on this forum, and yesterday spent the day on the phone (again) for hours on hold but I wasn't giving in. 2 hours on hold, an hour fixing part of the problem. I did have success with them using a live feed so that they could see the problem in real life from their end. While it hasn't fixed the migration, it has restored my offline files so I can work on them until they get around to migrate them. I suggest calling the support line just after 9am and be prepared to wait.
