Forum Discussion

KarenP1's avatar
KarenP1
Experienced User
4 years ago
Solved

Duplicate Journal Entries on Import

Hello, We have a billing system that is seperate to AccountRight and each day we hve a journal batch that is created that we import to bring those transactions into AccountRight. We have had instance...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi KarenP1 

    We have investigated your import file and there are duplicate records in the import file itself due to which duplicate records are being imported.  Please clean the import file and ensure one transaction ID is only entered once and you will be able to import succesfully.


    Feel free to post should you have further queries. 

KarenP1's avatar
KarenP1
Experienced User
3 years ago

Hi Adrian

We seem to have the issue intermittantly, and yes unfortunately we are still having the problem. Not sure what the solution is to be honest as I can't work out what the trigger is

thanks

Karen

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi KarenP1 

 

Are those entries automatically imported through API from the third-party app or do you manually import them using File>>Import/Export Assistant? If the import is manual, please attach a sample import file here so we can test this further. 


If not, the issue would be with the integration between the third-party app and the software, in which case you would have to reach out to the billing system to get this fixed. 

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi KarenP1 

      We have investigated your import file and there are duplicate records in the import file itself due to which duplicate records are being imported.  Please clean the import file and ensure one transaction ID is only entered once and you will be able to import succesfully.


      Feel free to post should you have further queries. 

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