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Hi donna-r,
Thanks for providing the screenshot, super helpful! This issue is quite unusual, please see this related post Importing Receive Payments containing the solution to this error.
I hope this helps!
Regards,
Earl
- donna-r5 months agoContributing User
Thanks Earl however I am unable to access that link, any chance you could provide the solution please?
- Earl_HD5 months agoMYOB Moderator
Hi donna-r,
My apologies. After checking with this unusual error with the team, this would need further troubleshooting on the backend. Make sure to reach out to our team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
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